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Exceptional Customer Service With a Holistic Approach

Approach reverse flows with the same technical proficiency, speed, and accuracy as outbound flows to maintain a high level of excellence throughout the customer journey.

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OPTIMIZE REVERSE FLOWS

Returns Management

Reverse logistics holds incredible, untapped potential for driving customer loyalty, competitive advantage, and business growth. The MPO platform provides global, multi-modal, and omnichannel returns management across all B2B, B2C, and D2C parties.

The system is automated to streamline returns and advanced replacement order flows, optimize transportation and route selection with smart rating and labeling, send timely updates across the supply chain, and conduct cost analyses for all services. The holistic platform enables real-time visibility and unique, in-app control for outsourced depot activities, including inspection, repair, and disposal.

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Manage Complex Return Order Flows

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Lower operational costs

Automation for returns, return and ship, and advanced replacement order flows, as well as automated costing analysis, including all services in the order flow

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Improve network collaboration & asset utilization

Real-time visibility and control over inventory and outsourced depot activities, including inspection, repair, and disposal

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Reduce transportation costs

Optimized transportation and shipping options based on product, origin, destination, and customer requirements

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Superior customer service & satisfaction

Streamlined and automated to provide the optimal reverse logistics process that consistently meets your customers' needs

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Why MPO for Returns Management?

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Real-time visibility

Gain critical visibility into the full returns process across your network of outsourced parties, including returns processing (sorting) centers, liquidation services, carriers, and warehouses

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Automation & exceptions management

Automated returns processes track dependencies between each transaction and event; timely alerts and in-app coordination between multiple parties enable quick resolutions

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End-to-end optimization

Robust API integrations with systems like ERP and WMS boost operational processing speeds and converge all flows onto a single platform, enabling greater optimization via order splitting and consolidation.

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Resource Library

Explore More on the Topic

Article

How Digitizing Reverse Supply Chains Became Non-Negotiable

The time is now to begin taking action and changing the way we think and talk about returns management

Infographic

The Future of Reverse Supply Chains

Digitizing and automating is easier and faster than most realize. With a unifying platforms, brands can typically do so in weeks to begin seeing immediate results

Webinar

Returns: Taming the Beast in eCommerce and Aftermarket Operations

How Digital Control Towers have evolved over the last several years to meet the challenges of reverse order flows

beyond the basics

More Value Drivers to Explore

Machine learning
Machine Learning

The MPO platform offers machine learning technology to help organizations mitigate risk and build supply chain resilience

Sustainability - Value Drivers
Sustainability

The MPO platform offers smart order, transport, and returns management for minimal environmental impact

Agile Implementation
Agile Implementation

Fast, iterative business releases and diverse training options for a seamless upgrade and future business growth

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Contact us!

Get in touch to learn more about the MPO platform and solutions offering, for partnering inquiries, or other business opportunities.