Retail

MASTER SUPPLY CHAIN COMPLEXITY

Omnichannel Fulfillment for Retailers

In our highly competitive world, customer loyalty is built through consistent on-time and in-full delivery (as well as easy returns) regardless of the sales channel. MPO provides the world’s only unified cloud platform for international, domestic, and regional, omnichannel order fulfillment and reverse management across all B2B, B2C, and D2C parties. MPO’s unique, multi-level order management capability factors in constraints and requirements to optimally source and fulfill each and every customer order and conducts real-time cost analyses for all services. By significantly improving efficiencies, brands can gain competitive advantage through expanded product choices, tailored delivery options, convenient returns, and a seamless customer experience regardless of the channel.

master omnichannel complexity

Why the platform will work for you

Reduce lead times & operational costs

Streamline omni-channel fulfillment across multiple order flows, including wholesale, retail, DTC, and returns, with options to optimize ship-from-DC, -store, and -supplier

Build a consistent brand experience

Integrate multiple webshops and storefronts with warehouses, fulfillment centers, and carriers for full inventory visibility and consistent and cost-effective OTIF delivery

Deliver flawless customer service

Achieve end-to-end supply chain visibility and control, with real-time alerts, in-app exceptions management, last minute order and route changes, and continuous service level optimization

Streamline returns management

Automate returns processes, from RMA confirmation to order closure, and leverage real-time analytics into reverse flows across multiple markets, channels, regions, providers, and carriers

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RICH & CONFIGURABLE CAPABILITIES

Solutions We Offer Our Customers

Supply Chain Visibility

Timely visibility into all physical flows; granular details, like constraints and service level expectations; financial details at every touch point

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Control Tower

Act on what you see and steer orders from directly within the app to ensure the most optimal and cost-effective movements across the supply chain

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Digital Order Management

Orchestrate order fulfillment across a global network. Dynamically model flows to adapt and optimize based on cost, market, or other conditions

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Transportation Management

Execute shipments smarter via a platform that integrates sourcing and multi-mode route planning to optimize against all service levels and constraints

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Returns Management

Digitize and automate to support the full order lifecycle and boost customer experience. Reduce excess inventory and lower cash conversion cycle time

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Spare Parts Management

Drive customer loyalty, competitive advantage, and business growth by automating and streamlining spare parts and advanced replacement order flows

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Network Inventory Management

Capture real-time inventory across multiple sites, generate replenishment forecasts, and refine allocation planning to better match supply with demand

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Supply Management

Update, validate, and confirm POs. Optimize inbound shipment orders. Collaborate better across partners to minimize stock-outs and boost agility.

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Sustainability Management

Plan and execute all order flows against the lowest carbon footprint, including returns. Track real-time analytics on CO2 emissions on all orders.

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delve deeper into solution possibilities

Browse Case Stories & Webinars

Case Story

Customer Driven Evolution in eCommerce

Wehkamp, the largest e-retailer in the Netherlands, gains agility and flexibility to create a better, more consistent experience for customers

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Webinar

Driving a Successful Technology Strategy

Omni-channel fulfillment: a discussion of current technology strategies and where businesses should be heading to better streamline operations

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Webinar

Returns: Taming the Beast

Discover how digital Control Towers have evolved to meet the challenges of reverse order flows, and how some forward-thinking organizations are tackling their returns flow challenges

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