Apply to join our Service Desk All-Star Team
MPO seeks top talent
WHO WE ARE
MPO is a SaaS company that provides the right software to enable both logistics service providers and carriers. We orchestrate order flows, cost optimization, event management, invoice control, and much more. Your role would be to ensure this service is uninterrupted for all our customers. And you would help make this journey for our customers a wonderful experience.
YOUR DAY
First, you help yourself to a stacked Latté Macchiato, because nobody can be expected to perform properly without the right juice to fire you up. You spend about an hour answering some customer questions to ensure they can continue their work. After that, you check your Kanban board for other challenges to conquer today. Halfway through the day, you and your team have cleared most of the board, you prevented 2 potentially major issues, answered 5 phone calls, replied to 20 emails and realize you still have time to help your fellow Solution Consultants with some service requests. Because this is what you do. You take care of things; you get things done. And when you’re done, you look for more. If there’s nothing more, you will think about what you can improve for your customers, the company, your team, and yourself. And when your family asks what kind of work you do, you tell them you are responsible for millions of people worldwide to enjoy on-time delivery. Real heroes don’t need a cape. But feel free to add it to your attire.
WHO YOU ARE
- Pro-activeness is not your target, it’s your default
- You ooze positivity, negativity does not belong in your dictionary
- You’re the person your whole family calls whenever anything with an electricity plug is not working
- When you were in primary school and your teachers asked what you wanted to become, you answered: Technical Support Consultant
RESPONSIBILITIES
- Customer Support Communication: Service contacts with customers and proactive notifications on problem resolution, system maintenance and change delivery
- Support Workflow Control: Classify customer service requests, allocate work orders to expert teams, and control execution against Service Level Agreements. But this is not new for you, since you are an ITIL master, right? (if not, start Googling it)
- Problem and Incident Management: Answer standard questions, resolve basic problems, and define structural improvements, including root cause analysis When you were in primary school and your teachers asked what you wanted to become, you answered: Technical Support Consultant
REQUIREMENTS
- Several years of experience in Service Management
- Supply chain expertise and customer support skills
- Passion for the profession
- Entrepreneurial spirit
- Natural helper
- Excellent in English.
WOULD REALLY HELP IF YOU…
- are able to run some basic SQL queries
- are familiar with JIRA/Atlassian products
- have seen a log file before in your life (or some basic Unix knowledge)
- understand that Java is not just an island
- have attended University or High School
- can answer any question fired at you, ranging from “how to lose 10kg in 10 days” up to “how does a nuclear powerplant work” (By using Google, that is)
- are able to make this list bigger, for the next expansion of our team
WHY WORK FOR MPO?
At MPO, your work will revolve around an innovative cloud platform recognized in the global marketplace. You will join an enthusiastic team of talented professionals and have opportunities to develop your skills and grow your knowledge. The company culture at MPO is open and informal. Our people have a passion for technology and combine this with a ‘can do’ mentality to create innovative solutions for our worldwide customers. In return for the innovative and challenging work, MPO provides excellent benefits and compensation.
HOW TO APPLY
If you believe you have the talent and drive to join our team, then let us know! Respond directly by filling out the application form below and provide your cover letter and resume.
For more information, call +31-10-290 03 04 and ask for Robin Slieker.
For information about the application procedure please contact Marja Souer, tel: +31-10-290 03 04 or email: hr@mpo.com
Please Note:
A certificate of good conduct (VOG) is required for final acceptance for the vacancy.
All applications from employment agencies will be ignored. MPO will not pay any fees for unsolicited resumes.