Returns management has traditionally been treated as an afterthought. With today's steep rise in returns, revenue loss, and the profound way in which returns management factors into customer experience, practitioners are prioritizing their technology strategy for the reverse supply chain. Digitizing and automating is easier and faster than most realize. Unifying supply chain cloud platforms, such as MPO, can typically do so in weeks, so brands can begin seeing immediate efficiency gains and boosts in customer satisfaction.
As natively unified multi party orchestration platform, businesses get robust API integrations with ERP, WMS, and other ancillary systems to eliminate silos, boost operational processing speeds, and converge all orders and flows onto a single platform. Because it spans the supply chain, end to end visibility provides insight into how flows affect one another, allowing teams to seamlessly track dependencies between each step and coordinate between multiple parties. Embedded intelligence complements this with smart business rules and continuous optimization to improve operational efficiency and reduce costs. When users can see and act on all potential milestones in a flow – such as manufacturing, repair, and transportation, in addition to inventory across all locations (with suppliers, distributors, forward stocking locations, and items in-transit), they can consistently coordinate the most optimal and cost-effective movements throughout the entire supply chain.
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