"If reverse flows are not approached with the same technical proficiency, speed, and accuracy as outbound flows, businesses cannot expect to maintain that same level of excellence throughout an equally significant area of the customer journey. The time is now to begin taking action and changing the way we think and talk about returns management."
This article covers:
- How returns management priorities are evolving
- Key steps to take when digitizing
- The short- and long-term benefits of digitizing returns management
